Website information
Terms
These terms apply to general use of the Bay Plumbing & Heating website and related enquiries. They do not replace a written quotation, appliance manufacturer instructions, engineer diagnosis or formal gas safety inspection.
Quotes & Bookings
Quotations, estimates and availability are subject to confirmation following discussion, survey or inspection where appropriate.
Online enquiries, website forms and messages do not constitute confirmed appointments until accepted directly by Bay Plumbing & Heating.
Estimated pricing may vary depending on:
- Appliance condition
- System configuration
- Access
- Parts required
- Additional work discovered during inspection or installation
Cancellation & Missed Appointments
Bay Plumbing & Heating kindly asks customers to provide at least 24 hours notice where possible if an appointment needs to be cancelled or rearranged.
Appointments cancelled at very short notice, or missed appointments where no reasonable effort has been made to inform the business, may be charged a £45 missed appointment fee to help cover lost time and travel costs.
Genuine emergencies and exceptional circumstances may be considered at the discretion of the business.
Access & Attendance
Customers are responsible for providing safe and reasonable access to the property, boiler, meters and relevant appliances at the time of attendance.
In some situations, work may need to be delayed or rescheduled if safe access cannot be provided.
Diagnostic & Fault-Finding Work
Boiler faults and heating system issues can sometimes have multiple potential causes.
A diagnostic visit or fault code does not guarantee that the exact failed component can be identified immediately without further testing or investigation.
Recommendations are based on information available at the time of inspection.
Website Information
Information provided on this website is intended to help customers understand common heating, boiler and gas safety topics.
Website content should not be treated as DIY gas repair advice or as a substitute for a Gas Safe registered engineer attending the property.
Gas Safety
Gas work must only be carried out by appropriately qualified and Gas Safe registered engineers.
If you smell gas or suspect an immediate gas emergency, call the National Gas Emergency Service immediately on 0800 111 999.
Payments
Payment terms may vary depending on the type of work carried out.
Unless otherwise agreed in writing, payment is expected promptly following completion of work, installation or invoice issue.
Workmanship & Manufacturer Warranties
Manufacturer warranties are subject to the individual manufacturer's terms, registration requirements and warranty conditions.
Any workmanship guarantee offered by Bay Plumbing & Heating applies only to work directly carried out by the business and does not override manufacturer policies or cover unrelated faults, pre-existing defects or customer damage.
Third-party Links
This website may link to external platforms including Google, Which? Trusted Traders, Checkatrade, Trustpilot or other third-party services.
Those platforms operate independently and may have separate privacy policies and terms of use.
Business Details
Bay Plumbing & Heating
Torbay-based heating and plumbing business
Email: info@bayheating.co.uk
Phone: 07984 606100