Website information

Privacy Policy

Bay Plumbing & Heating uses information submitted through this website to respond to enquiries about boiler servicing, repairs, installations, gas safety checks, heating work and selected plumbing services.

Information We Collect

The contact form may collect your name, phone number, email address, postcode, service requested, boiler make or model and the message you choose to send.

How We Use It

We use enquiry information to contact you, discuss the work requested, arrange appointments, provide quotes and keep records relating to the enquiry or booking.

We may also use privacy-friendly website analytics to understand how visitors find and use the website, which pages lead to genuine enquiries and how the website can be improved. This can include pages viewed and interactions such as phone, email or quote button clicks, but we do not use advertising pixels, heatmaps or remarketing.

Sharing and Storage

Your details may be processed by website hosting, email, form delivery or business administration services used to run the website and respond to customers. We do not sell enquiry details.

Your Choices

You can ask for a copy, correction or deletion of personal information held about your enquiry, subject to any records we need to keep for legal, safety or accounting reasons.

Important

Do not send sensitive payment details or emergency gas safety information through the website form. If you smell gas, call 0800 111 999 immediately.