Website information
Privacy Policy
Bay Plumbing & Heating uses information submitted through this website to respond to enquiries about boiler servicing, repairs, installations, gas safety checks, heating work and selected plumbing services across Torquay, Paignton, Brixham, Newton Abbot and surrounding areas.
Information We Collect
The website contact and quote forms may collect information including:
- Name
- Phone number
- Email address
- Postcode
- Service requested
- Boiler make or model
- Property information
- Any message or details voluntarily submitted through the form
If you contact Bay Plumbing & Heating directly by phone, email or social media, records of those communications may also be retained for customer service, booking and safety purposes.
How We Use It
Enquiry information is used to:
- Respond to enquiries
- Discuss requested work
- Arrange appointments
- Provide quotations
- Send appointment confirmations or updates
- Maintain reasonable customer and job records
- Improve customer service and website performance
Where appropriate, customers may also receive service reminders or follow-up communications relating to previous work carried out.
Analytics & Website Usage
The website may use privacy-conscious analytics tools, including Google Analytics (GA4), to understand how visitors use the website and which pages or services generate genuine customer enquiries.
This may include information such as:
- Pages visited
- Device or browser type
- Approximate location data
- Button clicks
- Contact page visits
- Quote or enquiry form interactions
This information is used to improve website usability, local service information and customer experience.
Bay Plumbing & Heating does not currently use advertising pixels, heatmaps, invasive profiling or remarketing systems.
Sharing & Storage
Customer information may be securely processed by trusted third-party providers used to operate the website and business systems, including:
- Website hosting services
- Email delivery providers
- Website form services
- Analytics platforms
- Business administration systems
Bay Plumbing & Heating does not sell or trade customer information to third parties.
Reasonable records may be retained where necessary for:
- Customer service
- Legal obligations
- Accounting purposes
- Safety records
- Warranty or job history purposes
Your Choices
You may request access to, correction of or deletion of personal information held in relation to your enquiry or booking, subject to any information that must reasonably be retained for legal, safety or accounting purposes.
To contact the business about privacy or enquiry records, email info@bayheating.co.uk or call 07984 606100.
Important
Please do not submit sensitive payment information through website forms or email.
If you smell gas or suspect a gas emergency, immediately contact the National Gas Emergency Service on 0800 111 999.
Business Details
Bay Plumbing & Heating
Torbay-based heating and plumbing business
Email: info@bayheating.co.uk
Phone: 07984 606100