Customer reviews
Bay Plumbing & Heating has built its reputation through reliable boiler servicing, repairs, installations and gas safety work for local customers.
Featured feedback
Representative quotes from verified customers. Open each platform for full histories and the latest scores — without embedding heavy third-party widgets on this page.
Verified excerptSean completed a boiler service for me. Extremely efficient and really thorough. Also very polite. Probably the most thorough service boiler has had since installation. The attention to detail regarding safety was really appreciated…
Boiler servicing
Postcode area EX8 · Torbay areaVerified excerptA quick and efficient installation on the agreed date. Old boiler, packing and rubbish removed. A great job.
Boiler installation
Postcode area TQ2 · Torbay area
Verified excerptBay Plumbing service my gas boiler every year. Always reliable, professional and thorough.
Annual boiler service
Verified excerptSean was absolutely outstanding. Extremely efficient, great comms from his bespoke IT system. We knew to the minute when he’d arrive and when he did he talked us through what he was doing and why and what would be needed in the future with …
Boiler service
Verified excerptExcellent annual boiler service from Bay Plumbing and Heating Ltd. As a regular client for several years, I can always count on their fast response times and honest pricing. The work is always clean, professional, and completed to a high standard.
Annual boiler service
Verified excerptSean has completed our annual boiler service for the last few years. He's always on time, does a great job, is friendly and approachable and offers clear useful advice on any issues found.
Annual boiler service
Verified excerptSean from Bay Plumbing and Heating installed our new boiler and now services it annually.
Boiler installation
Verified excerptNew Worcester boiler fitted - very professional from start to finish.
Boiler installation
Verified excerptBay plumbing and heating did a boiler install at my property. Sean the engineer was very knowledgeable about the boiler and gave me a good run through of how to use it, and the work was completed to a very high standard. I would definately recommend using this company.
Boiler installation
Verified excerptSean at Bay Heating has been doing my gas safety certificates at tenants' homes for a few years now.
Landlord gas safety certificate
Verified excerptGas safety check completed for my rental property. Professional service and everything explained clearly.
Landlord gas safety check
Verified excerptWe recently bought a house that had no certificates, so we contacted the company for help. Sean, the engineer, came around and explained clearly what he was going to do. …
Boiler service and safety checks
Verified excerptSean arrived spot on time, quickly assessed and fixed our boiler problem and didn’t charge us because he was able to fix it so quickly. This sort of service is rare these days.
Boiler repair
Verified excerptSean is always prompt , Polite and professional. I would heartily recommend Bay Plumbing Great in an emergency too, and very competively priced
Emergency boiler and heating help
Verified excerptI have used Bay Plumbing and Heating since moving to the area four years ago. I have found Sean to be polite, friendly and explains things well. Communication with the company is aways good whether via phone or internet. I would thoroughly recommend.
Heating / plumbing
Open the Trustpilot profile Excerpts from published customer reviews.
Very professional and friendly service. On time and explained everything as he went along. He has serviced my boiler for the last five years.
Annual boiler service
Shaun turned up well on time and serviced our boiler and gas fire. Very thorough and discussed his findings etc as he went along. Offered help and advice, very personable and professional person…
Boiler service
Boiler inspected and certificate sorted and issued immediately by email. Very straightforward and professional.
Gas safety certificate
Excellent service. Landlords GSR completed invoiced & certificated within an hour.
Landlord gas safety certificate
Very happy customer. Sean fixed my boiler & it's great to have hot water & heating running again. Great service.
Boiler repair
So impressed our boiler was leaking and over the phone they told us how to stop the leak, then arranged an appointment to come and replace the part which was broken…
Boiler repair
Very professional and knowledgeable service from Bay Plumbing and Heating LTD. Fantastic and detailed work carried out plus gave us heads up of things to consider in the future. Would highly recommend to anyone who need any services they provide. Will use this company from now on.
Boiler diagnostics
Verified excerptThe engineer emailed me a reminder that the boulders service was due. I replied and we agreed a suitable date and time. He phoned me on the day to confirm time of arrival. He was very punctual…
Boiler service
Verified excerptExcellent service from quote through to the completion of job. Great communication, always updated at the end of day on work completed and plans for the following day. Considering a big job (removal of old system and installation of new combi boiler kept house tidy throughout Very competitive price (got 3 local quotes) 10 year guarantee on WosterBosch…
Boiler installation
Verified excerptBay Plumbing and Heating completed gas safety checks today on my boiler and gas cooker. I will definitely use them again you have already recommended them to my family and friends.
Gas safety check
Verified excerptIn an age when even trying to contact a tradesmen is virtually impossible, Sean is a shining light. Fantastic communication, always prompt and knowledgeable quality workmanship. It won't be the last time we will use his services.Thanks!
Heating / plumbing
Verified excerptArrived on time. Friendly engineer. Was thorough and tidy. Explained exactly what had been done. Highly recommended.
Boiler service
Verified excerptBay Plumbing and Heating serviced our household boiler. They came highly recommended and were professional and efficient.
Boiler service
Which? Trusted Trader
Independent Which? endorsement and customer scores for Bay Plumbing & Heating — open the live profile to read the full review set.
Which? Trusted Traders publishes a 4.9 review summary from 33 reviews, including customer service and recommendation metrics, for Bay Plumbing and Heating Ltd.
Checkatrade
Read recent Checkatrade feedback for Bay Plumbing & Heating Ltd.
Highly reviewed locally for boiler servicing, heating work and clear customer communication.
Review themes
Reviews across the main platforms are an important trust signal because they show how Bay Plumbing & Heating works in real local homes, not just what the website says.
Customers often mention neat boiler work, respectful behaviour in the home and rubbish being removed properly.
Boiler servicing, repair findings and installation options are explained in plain English before decisions are made.
Good communication matters when a boiler has failed, a landlord certificate is due or a new boiler quote is being arranged.
Reviews regularly refer to servicing, inspections, fault finding and replacement boiler work rather than generic plumbing jobs.
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Open Google reviewsWhich? Trusted Traders shows Bay Plumbing and Heating Ltd with a 4.9 review summary from 33 reviews.
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