Customer Care

We always endeavour to provide the best service and products for our customers. However, on rare
occasions, we recognise that there may be times where our customers may not be completely
satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure
below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything
has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as
soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure
Either call us on 07984606100
Or write to us at 21b Walnut Road, TQ2 6HP
(please request proof of receipt if posting)
Or email us This email address is being protected from spambots. You need JavaScript enabled to view it.

We aim to respond within days of receiving your complaint and where possible, will provide you

with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which?
Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event
that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to
them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981
2929.

Complaints Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 981 2929 or via their website https://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

We've helped so many

  • "Very professional, enthusiastic and on time, completed the work with no fuss, billing was simplicity itself."

    Mark Ridyard, Trustpilot
  • "Called Sean for a leak under our office sink from the tap, fixed it first time no fuss 5 star service."

    Dave Wright, Facebook
  • "Brilliant service. Extremely quick response, fast and quick work. Even though it was a messy job everything was kept clean. Very happy with the service. I can highly recommend this company!"

    Julia miechowicz, Google

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Mobile: 07984 606100
Telephone: 01803 581 581

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Bay Plumbing & Heating Ltd
Company Number: 11822920

21b Walnut Road, Torquay, Devon, England, TQ2 6HP

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